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Investor Grievances Escalation Matrix
| Details of | Contact Person | Address | Direct Contact No. | Email Id | Operational/Working Hours |
|---|---|---|---|---|---|
| Customer care | Mr. Sunny Kale | 48, Jaora Compound, MYH Square, Indore - 452001 (MP) | 01204400789 | helpdesk@swastika.co.in |
Mon-Fri (8:00 AM –11:00 PM) Mon-Sat (10:00 AM –6:00 PM) |
| Head of Customer care | Mr. Nikhil Godha | 48, Jaora Compound, MYH Square, Indore - 452001 (MP) | 01204400744 | nikhil.godha1@swastika.co.in | Mon- Sat (10:00 AM – 7:00 PM) |
| Compliance Officer | Ms. Sheetal Duraphe | 48, Jaora Compound, MYH Square, Indore - 452001 (MP) | 0731-6644161 | Sheetal.d@swastika.co.in | Mon – Fri (11:00 AM- 7:00 PM) |
| Chief Executive Officer (CEO) | Mr. Sunil Nyati | 48, Jaora Compound, MYH Square, Indore - 452001 (MP) | 0731-6644000 | md@swastika.co.in | Mon – Fri (11:00 AM – 6:00 PM) |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchanges at https://investorhelpline.nseindia.com/NICEPLUS/; https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx; https://www.mcxindia.com/Investor-Services; and https://ncdex.com/investor_complaint
Please quote your Service Ticket/Complaint ref no. while raising your complaint at SEBI SCORES/Exchange portal.
For any specific Cyber Security matters/issues related to your Swastika Investmart's trading account, write to us at it@swastika.co.in / dharwa_ajay@swastika.co.in or call us on 0120-4400740
Kindly mention your Name, Client Code along with the details of your query/concerns. This will help us to provide a timely response, kindly note matters/issues specifically related to Cyber Security would be responded/addressed within 3 Business days. Below are some examples of Cyber Security related matters/issues:
- If you suspect that your Swastika Investmart's trading account is hacked/compromised.
- Unauthorized modification of your profile such as change in email, phone number, address, Bank Account which you have not done.
Filing complaints on SCORES - Easy quick
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES:
- Name, PAN, Address, Mobile Number, Email ID
- Benefits
- Effective communication
- Speedy redressal of the grievances
REGISTERED OFFICE
Flat No.18, 2nd Floor, North Wing, Madhaveshwar Co-operative Housing Society Ltd, Madhav Nagar, 11/12, S. V. Road, Andheri W, Mumbai – 400058
Swastika Investmart Limited
Compliance Officer
Ms. Sheetal Duraphe
sheetal.d@swastika.co.in
0731 6644161
For investor grievances
compliance@swastika.co.in
For SEBI Complaint:-
https://scores.gov.in/scores/Welcome.html
