Associate- Help desk

Key Responsibilities:

• Address customer inquiries regarding trading platforms, account issues, and stock-related services via phone, email, or chat.
• Provide guidance on using the trading platform and its features.
• Assist clients with account opening, document submissions, and compliance-related queries.
• Collaborate with internal departments (e.g., IT, compliance, operations) to resolve client concerns.
• Ensure all escalated issues are resolved within defined service level agreements (SLAs).
• Educate clients about regulatory guidelines, security measures, and best practices for safe trading.
• Monitor and report suspicious activities or breaches as per compliance protocols.

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